AT Imports UK FAQ

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Frequently Asked Questions

If I buy direct from AT Imports can I return my purchase for a refund.

What guarantee do you give.

Are your navigation systems easy to use.

What support do you offer customers.

Is it possible to transfer satellite navigation the systems to another vehicle

Can I use Postcodes to search for an address.

Is it possible to save addresses that I will need to navigate to on a regular basis.

Will I be able to get mapping updates

What system would you advise me to buy.

The Answers

If I buy direct from AT Imports can I return my purchase for a refund.

If you are not fully satisfied then you can return your purchase within 14 days for a full refund.
The returned item must be in the original packaging and in the condition it was received in.
Any damaged items may be subject to a charge
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What guarantee do you give.

A manufacturers 12 month warranty unless otherwise stated.
Goods returned under the terms of the warranty will, unless found to be damaged by unreasonable use, be exchanged or repaired, and will normally be dispatched within 5 working days.
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Are your navigation systems easy to use.

Please do not let any sales person tell you that their system is easy to use.
No system is easy until you become familiar with it's workings. There is a learning curve with ALL systems and we will help you through that curve with personal assistance.
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What support do you offer customers.

We pride ourselves on the customer support we offer, as satisfaction is our prime importance.
If you require any assistance we will talk you through the operation of your system until you are happy that you fully understand how it works.
Call us, once, twice or as many times as you need to.
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Is it possible to transfer the satellite navigation system to another vehicle.

The mounting arm is connected to the windscreen and can easily be removed and quickly mounted into another vehicle.
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Can I use Postcodes to search for an address.

The Netropa IntelliNav software used in the SATNAV Companion only allows navigation input by City/Town, Street and House Number entry.
If you need the Postcode entry facility we suggest you consider the Companion Executive as it uses Destinator PN software that has a 5 digit Postcode input option.
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Is it possible to save addresses that I will need to navigate to on a regular basis.

Regularly used addresses can be saved into your "Favorites" folder.
As you enter addresses and navigate to them they are saved to a "Recent" or "History" folder, (depending on the system used), and they can also be transferred to the "Favorites" folder.
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Will I be able to get mapping updates

If you register for our newsletter, you will be notified when updates are available.
Unless a special request is made this is expected to be once a year.
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What system would you advise me to buy.

This will depend on your personal needs. If you need to keep records of appointments, contacts details or anything of that nature while traveling, then we suggest a PDA based system such as the Companion Executive.
If you need a navigation system to get from A to B then we recommend the Polstar Road Mentor or the Companion 511.
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PolNav R4

We are pleased to announce that PolNav regions are now available for
USA,
Canada
and
Alaska.

Or check out the features
HERE